Evil Empire or Excellent Enterprise?

April 4, 2012

The Seattle Times winds up a four-part series today about Amazon, local business made good.  An emphasis on excellent customer service can overshadow the toll taken on staff and publishers.  

Sno-Isle uses the Amazon marketplace to purchase out-of-print titles that have repeated demand from customers, especially to fill in series fiction.  With very few exceptions, we purchase from marketplace only when the sales price for the used copy does not exceed the list price for the original edition.

posted by Nancy

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